Manual The Vulnerability of Corporate Reputation: Leadership for Sustainable Long-Term Value

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However, all obstacles must be faced by company in order to gain competitive advantage. The ability of a company to control the environmental factor also determines its success in creating competitive advantage. So, companies are striving to make environment factor such as government regulation as supporter in gaining competitive advantage Alkali and Isa Interdisciplinary Journal of Contemporary Research in Business. Z, Available at: www. Barney, J. Firm Resources and Sustained Competitive Advantage. Journal of Management, Vol. Practitioners perceptions of corporate reputation: An empirical investigation, Corporate Communications.

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How CSR Impacts Corporate Reputation

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Reputation and Its Risks

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Vulnerability Corporate Reputation Leadership Sustainable PDF 86b5c795d

Corporate reputation and customer behavioral intentions: The roles of trust, identification and commitment. Industrial Marketing Management, Vol. Understanding influence on corporate reputation: An examination of public relations efforts, media coverage, public opinion, and financial performance from an agenda-building and agenda setting perspective. Journal of Public Relations Research, Vol. D and Theodosiou.

Even successful public relations is no longer enough to protect a company’s reputation.

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The Financial Gazette, September Special Feature, p. Just because we say to reduce the consumption of fashion, this is not incompatible with fashion businesses. Discover new business development within sustainability solutions. What if from a product-based business you are able to better serve your vision providing services? Demographic change, disruptive tech, financial dislocation, natural resource scarcity…The long-term strategies that account for and understand the context of such disruptions are holistic and economic.

CSR matters more today than ever. This puts pressure on leaders to effectively connect sustainability challenges with priorities that resonate with the public and find channels to communicate their efforts. Millenials and Gen Z employees have different expectations of the workplace and expect to work for companies whose values and purpose are aligned with theirs, in which sustainability counts.

This will hold true for future stakeholders, business partners and of course clients. For a long time we have been confusing all aspects of social responsibility, and disjointedly engaging in separate sustainability efforts driven by risk management.

PRSummit 2013 Executive Leadership The CEO's Role in Corporate Reputation

If your company bears a high reputation risk due to the nature of its activities e. It will also need the right skills to deal with such crises , as they are by definition unpredictable events. Below, we first briefly present 4 different approaches to invest in reputation based on the risk and ambition in your business. We also describe the goals, the role and the approach that reputation investments imply for each of these strategies:. Risk control : when reputational risk is high, yet ambitions are not significantly higher than those of the industry, reputation investments might be approached as a pre-emptive defence against calamities.

These investments are thus of a continuous nature as they prepare against unpredictable events. They are also higher than those in the efficiency strategy, as they are aimed at creating a reputation buffer, which does not come cheap. Efficiency : when both drivers of reputation investments are low, so is the need to invest in reputation.

As such, an organization can strive primarily for efficiency by investing only in targeted investments in specific stakeholder communication projects. These investments thus beget an ad-hoc nature as they are aimed to support specific projects or to counter emerging resistance. Reputation excellence : The need for reputation investments is highest when rating high on both dimensions.

Due to the high risk inherent to your business, errors can be catastrophic and should be heavily buffered against.

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The high ambition for market leadership in this case also requires continuous investments for commercial goodwill. Reputation as such becomes a core market strategy asset and an end in itself. Reputation marketing : when the risk inherent to your business is rather low due to a low chance of errors and a low impact if they do occur for instance, reputation basically becomes a marketing tool. The goal of reputation investments in such a case becomes to maximize exposure of your brand s and to support other strategic market assets.

Because they do not need to support a long-term buffer, these investments are somewhat less continuous in nature, but they can be high when supporting really ambitious strategic moves. In part III, we will discuss in more depth how companies can build a long-term capability to address these more direct and context-specific reputation management issues.

If you want more information regarding this article, you can contact us at welcome trilations. The interaction of person and situation. In Personality at the crossroads: Current issues in interactional psychology. Lawrence Erlbaum Associates, Inc. Reputation Warfare. Harvard Business Review, 88, 12 , Organizing and the Process of Sensemaking. Organization Science, 16, 4 , Discovering Your Authentic Leadership.

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